Account Deletion Policy

How to request closure and what is deleted, anonymized, or lawfully retained.

Version: 1.0
Effective: 2026-08-06
Applies to: Students, instructors, and administrators

Controlled draft

This document is versioned but is not a current published policy. Refer to its publication status in the Legal Center.

Requesting deletion

Use the account controls where available or contact privacy@dafluma.com. We must verify the requester and may pause the request if the account is disputed, subject to an investigation, or has unresolved financial obligations.

What may be deleted or anonymized

Profile details, biography, optional preferences, and profile media that no longer need to be retained.
Learning activity that is not required for credential integrity, disputes, safety, or legal obligations.
Direct identifiers in retained operational records where anonymization is feasible and lawful.

What may be retained

Payment, receipt, refund, tax, payout, and reconciliation records for the applicable statutory period.
Certificate and verification evidence needed to prevent fraud and preserve credential authenticity.
Security, fraud-prevention, moderation, legal-hold, and immutable audit evidence.
Backups until they rotate out under the controlled retention schedule.

Effect of closure

Closure terminates active access and may make progress, submissions, downloads, or credentials unavailable from the account. A lawfully retained public verification record may remain with minimized personal data.