Refund Policy

How refund requests are assessed and reconciled without compromising financial evidence.

Version: 1.0
Effective: 2026-08-06
Applies to: Learners and purchasers

Controlled draft

This document is versioned but is not a current published policy. Refer to its publication status in the Legal Center.

Eligibility

Refunds are assessed using the checkout terms, payment status, reason, time elapsed, access or content consumed, duplicate or erroneous payment evidence, provider rules, promotional conditions, and mandatory consumer rights. Displayed eligibility is not a promise until the request is approved and the provider confirms processing.

How to request

Use the billing/refund workflow where available or contact support@dafluma.com with the account email, receipt or transaction reference, affected plan or course, and reason. Never send an M-Pesa PIN or OTP.

Processing and access

Approved refunds are sent through the appropriate payment process and may take time to appear. Related access, rewards, referral benefits, discounts, or instructor earnings may be reversed when the underlying transaction is refunded. Financial history remains immutable and records the reversal rather than deleting the original payment.

Non-refundable circumstances

A request may be declined where access was materially consumed, the claim is abusive or fraudulent, the purchase was outside an applicable period, the provider did not capture funds, or another lawful exclusion applies. We will provide a reason and available review route.